PATIENT RECALLS
In today’s competitive landscape, staying connected with your customers is vital. Our customer engagement service focuses on fostering meaningful and ongoing interactions with your clients, keeping them informed, satisfied, and loyal to your brand. Whether it’s through follow-up calls, feedback collection, or personalised outreach, we create positive touchpoints that enhance the customer experience and reinforce their relationship with your business.
DO YOU WISH YOU HAD BETTER RECALL SUCCESS RATES?
Running a successful optometry practice demands more than expertise; it requires a robust patient recall strategy. Juggling appointments, maintaining personal connections, and ensuring a steady patient flow.
HOW WE CAN HELP YOU
The struggle is real, but fear not. There's a diamond in the rough – the power of direct phone calls. Discover why this classic approach trumps recall methods. Unleash the potential of personalised phone calls for patient recall success.
BOOST PATIENT RELATIONSHIPS
INCREASE RETENTION RATES
INCREASE REVENUE
IMPROVE YOUR RECALL SUCCESS
Would you like to see your recall rate improved? Frustrated with recall methods that don’t work?
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While traditional marketing still works, companies who want to stay competitive have incorporated creative business development strategies to better communicate with their clients.
​For optometry practices, it is absolutely vital that you provide a great patient experience by communicating with them quickly and efficiently.
​Good patient recall is important to keep your patients coming back to you regularly for their optometry needs.
If a patient misses an appointment or forgets to reschedule, that means revenue slipping away.
​While some may choose email or text messages, there is the chance of patients not seeing it and responding.
Not only is it expensive but this method is also quite passive and will not help much in proactively gaining repeat patients.
​​When choosing a voice recall provider, you should pick one that is in line with your company philosophy. If the provider is seen as overly aggressive, it could put patients off. A good recall provider is clear, succinct and covers all the necessary points in a convenient and friendly manner.
​eye2eye marketing 360 has been serving the Australian people with a smile for over 10 years and every single one of our optometry clients have seen exceptional return on investment.
​Through experience from our own optometry practices in Sydney, we have found that phone recalls have proven to be the most successful method of getting a patient to make an appointment and stick to it. We are now providing phone recall services for many Australian and New Zealand Optometry practices.
​Our secure systems keep your patient’s information safe while we engage with them and remind them to schedule an appointment with you. Our dedicated team of customer service and sales professionals are ready to begin improving your recall success rate!
​If you would like to join the many Optometry practices seeing their appointment books getting filled, get in touch today.
The Rolfe Group has used eye2eye for our phone recall service for over 2 years. Fatin, Nicole & team have helped us increase our recall success ratio in a friendly, no fuss way.
eye2eye have been flexible and understanding of our needs in these tricky CoVid times, adapting to an every changing business environment with us. We are very happy with our decision to bring eye2eye into our extended team.
Don Grainger - The Rolfe Group
I’m delighted to recommend eye2eye. As a new business owner, I was struggling to find the time to generate patient recall visits, and didn’t know where to start. eye2eye personally called my clients for recall visits and the results were nothing short of amazing. In just 3 days, they made 40 patient recall appointments for me! Fatin’s expertise made the whole process really simple. She was professional, approachable and always available when I needed information. Thank you Fatin, Ernest and your wonderful team for helping my business expand and so many of my clients continue to enjoy quality eye care.
Jack Yao
