ABOUT US
Customer Service Success
At eye2eye marketing 360, we specialise in providing comprehensive customer service solutions for businesses that want to outsource their customer service functions. Our services include patient recalls, inbound and outbound calls, appointment setting, membership renewals, and customer engagement. Acting as an extension of your brand, we ensure seamless communication with your clients while you focus on your core business activities. Our Australian-based team is dedicated to delivering professional, reliable service tailored to your needs.
Since our founding in 2009 by Optometrist Ernest Tobia and Marketer Fatin Tobia, eye2eye has grown beyond optometry to serve a wide range of businesses, including pharmacies and other healthcare professionals. With a proven track record of helping over 500 independent optometry practices across Australia and New Zealand attract new prospects and retain existing patients, our expertise is trusted across the industry. In 2013, we revolutionised the traditional recall process by introducing personalised phone recalls, drastically improving recall success rates. Today, we continue to support hundreds of practices and healthcare businesses with our personalized approach, ensuring better engagement and retention across the board.